Terms & Conditions

Terms and Conditions

Welcome to Warrnambool Pokies, an online gaming platform where users can engage with a variety of games, promotions, and other interactive features. By accessing our website or mobile application, you agree to be bound by the following Terms and Conditions.

Acceptance of the Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (the "User" or "you") and Warrnambool Pokies (the "Company", "we", "us"). Your access to our platform constitutes acceptance of these Terms, which supersede all prior agreements, communications, and understandings.

Eligibility Requirements

To use our services, you must:

1. Be at least 18 years old.
2. Not be a resident of any jurisdiction where online gaming is prohibited or restricted (see below).
3. Provide true, accurate, and complete information during registration.
4. Use the platform for personal entertainment purposes only.

Geographic Restrictions

We reserve the right to restrict access from certain countries or regions due to licensing, regulatory, or other reasons. Currently, our services are available in English-speaking markets worldwide.

Account Registration Rules

To create an account:

1. Fill out the registration form with accurate and complete information.
2. Accept these Terms by checking the box below the form.
3. Verify your email address via a confirmation link sent to you by us.
4. Complete any additional verification steps required for access, including identity checks (see Identity Verification).

One-Account-Per-User Policy

Each User is only entitled to one account with us. Multiple accounts can be terminated and/or suspended without notice.

Identity Verification and KYC

To ensure compliance with regulations and protect our users, we reserve the right to request additional verification steps or documentation at any time. These may include:

1. Government-issued ID.
2. Proof of address (utility bills, bank statements, etc.).
3. Payment method validation.

You agree to provide accurate and true information during these processes.

Account Accuracy Obligations

Users are responsible for maintaining the accuracy and security of their account information at all times. This includes:

1. Updating your details promptly if they change.
2. Changing passwords regularly (see Password Protection).
3. Being mindful of unauthorized access or changes to your account.

Account Security Responsibilities

You must not share, transfer, or allow others to use your login credentials. If you suspect a security breach, notify us immediately via support channels.

Login Credentials and Password Protection

1. Create strong, unique passwords for each platform (if applicable).
2. Keep password information confidential.
3. Use two-factor authentication where available.

Restricted Behaviour and Prohibited Activities

Engaging in the following activities may result in account suspension or termination:

1. Hacking or attempting to access unauthorized areas of our system.
2. Manipulating or exploiting game mechanics, bonuses, or promotions.
3. Sharing your login details with others.
4. Creating multiple accounts for personal gain.

Multi-Accounting and Fraud Prevention

We reserve the right to detect and prevent any suspicious activity related to multi-accounting or other forms of cheating.

Bonus and Promotion Rules

1. Terms apply to specific bonuses, promotions, and rewards.
2. Eligibility criteria may vary depending on region and/or game type.
3. Maximum withdrawal limits apply; see Withdrawal Policy for details.

Wagering and Gameplay Conditions

Users must comply with all wagering requirements specified in the applicable rules or promotional offers.

Bonus Abuse Prevention

Bonus abuse is defined as attempts to exploit, manipulate, or otherwise circumvent our bonus policies. This includes:

1. Wagering bonuses on unacceptable games.
2. Manipulating or exploiting bonus terms and conditions.

Breaches may result in account restrictions or terminations.

Deposits and Withdrawals (where supported by source material)

We provide the following payment options:

1. Bank transfers.
2. Credit/debit card payments.
3. E-wallet transactions (e.g., PayPal, Skrill).

Please consult our Deposit/Withdrawal Policy for detailed terms on processing times, fees, limits, and restrictions.

Verification Before Withdrawals

To comply with Anti-Money Laundering regulations, we may request identification verification before processing withdrawals.

Processing and Review Procedures

1. All requests are subject to approval by our team.
2. Review times vary depending on the type of payment method used.

Users must allow sufficient time for processing; excessive queries will not expedite results.

Responsible Gambling Expectations

We encourage all users to gamble responsibly:

1. Set your limits: daily, weekly, and monthly deposit limits are configurable via My Account settings.
2. Be aware of problem gaming signs (loss of control, withdrawal symptoms).
3. Utilize our responsible gaming tools for temporary or permanent self-exclusion.

Self-Exclusion and Account Restrictions

To maintain a safe gaming environment:

1. Users can request voluntary self-exclusion at any time through our platform's built-in functionality.
2. If you suspect someone is using your account, contact us via support channels.

Breaches of Terms will not excuse or waive these measures.

Game Fairness and RNG Systems

All games on our site are regulated by the Random Number Generator (RNG). Each game has undergone independent testing to ensure fairness and randomness.

Technical Interruptions or Voided Gameplay

We reserve the right to temporarily suspend services due to technical reasons. Unavoidable gameplay interruptions may lead to:

1. Session loss.
2. Refund of unplayed wagers or bets.
3. Potential voiding of game progress (if applicable).

In some cases, we may offer alternative options for users affected by disruptions.

Suspension or Closure of Accounts

We can temporarily suspend or permanently close accounts without notice if Users fail to comply with our Terms.

Reasons include but are not limited to:

1. Non-payment or late payment of withdrawals.
2. Misuse of bonus funds or failure to fulfill wagering requirements.
3. Attempted account manipulation, including creation of multiple user names.

Terminated accounts may face restrictions on future participation in the platform's promotional activities and may be removed from any relevant loyalty schemes.

Intellectual Property and Platform Ownership

All rights associated with our intellectual property (e.g., software, brand logos) remain exclusively reserved by Warrnambool Pokies. Any unauthorized use or infringement of these assets is strictly prohibited.

Limitation of Liability

In no event will we, nor our officers, directors, employees, partners, or affiliated companies be liable for any direct, indirect, special, incidental, consequential damages arising from the use of this platform, including:

1. Losses due to gaming.
2. Damage caused by non-compliance with Terms.

Modification of Terms

These terms can change without notice. Please check our website periodically for updates or modifications.

Contact or Support Guidance

Should you have any concerns regarding these Terms, contact us via the designated support channels:

• Live chat: available 24/7
• Email:
• Help Centre (FAQ): accessible within the platform's interface

Warrnambool Pokies reserves the right to modify or update this policy at any time.